The Business Process Analyst is responsible for analyzing and improving business processes within the Defense Health Agency DoD/VA Support Office by identifying inefficiencies, bottlenecks, and areas for improvement, and proposing and implementing solutions to enhance operational efficiency and effectiveness. This role provides analytical support for the DoD/VA Support Office through the use of quantitative and qualitative methods to collect, validate, analyze, and display agency data, aiding decision-making across the organization on a monthly basis. This position develops and implements methods to monitor, evaluate, forecast, and report progress toward achieving organizational goals and objectives, thereby informing strategic decisions. This position is onsite in the Falls Church, VA area.
Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.
As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.
ESSENTIAL REQUIREMENTS
Secret Clearance is required.
The ability to obtain, maintain and access classified information at the Secret level.
Experience supporting the MHS, DHA, or DoD/VA programs is strongly preferred.
Knowledge and experience in DOD/VA military health operations and policies is highly preferred.
5–8+ years of experience supporting federal programs, with a focus on data analysis, process improvement, and administrative coordination.
KEY DUTIES AND RESPONSIBILITIES
Essential Duties and responsibilities include the following. Other duties may be assigned.
Conducts thorough analysis of existing business processes, workflows, and procedures. Identifies gaps, redundancies, and areas of improvement to streamline operations and enhance productivity.
Collaborates with stakeholders from various departments to gather requirements and understand their needs. Facilitates cross-functional collaboration to ensure seamless coordination across headquarters and within the organization.
Conducts interviews, workshops, and data analysis to identify process requirements and document them accurately. Ensures onsite support for meetings, forums, offsites, and working groups, managing both technical execution and stakeholder engagement, including documentation and follow-up.
Works with cross-functional teams, including business stakeholders, IT teams, and project managers, to ensure alignment and successful implementation of process improvements or change management initiatives.
Communicates findings, recommendations, and progress updates to stakeholders at various levels of the organization. Maintains, tracks, and evaluates communications documents including internal and external messages and deliverables.
Creates process maps, flowcharts, and diagrams to visually represent current and future state processes. Documents process steps, inputs, outputs, decision points, and dependencies to provide a clear understanding of the workflow.
Identifies opportunities for process improvement, recommending changes or enhancements. Assists in coordinating the development and implementation of improved business practices like SOPs, dashboards, and analytical tools.
Develops and implements strategies to optimize processes, reduce costs, improve quality, and enhance customer satisfaction.
Performs data analysis to identify trends, patterns, and insights related to process performance. Provides quantitative analysis through metrics and dashboards to monitor and report on relevant data.
Supports change management efforts by communicating proposed process changes to stakeholders, addressing concerns, and facilitating training or workshops to ensure smooth transition to new processes.
Ensures process changes are documented, and SOPs are up to date, with all relevant stakeholders having access to this information.
Reviews the validity of key performance indicators (KPIs) and regularly monitors them to measure the effectiveness of implemented process improvements. Analyzes performance data and provides reports or dashboards to track progress and identify areas for further improvement.
Promotes a culture of continuous improvement and a growth mindset within the organization. Stays updated with industry best practices, emerging technologies, and process improvement methodologies to drive ongoing enhancements.
Acts as a Subject Matter Expert, and may act as a team lead, which encompasses training and mentoring while holding the team accountable.
Provides office correspondence and documentation support. Ensures draft documents are coordinated among relevant staff and prepares final documents incorporating stakeholder comments and approved strategic direction.
Assists in coordinating agendas and materials for team meetings, offsites, staff meetings, etc. Manages tasks as primary POC in the task management systems.
Evaluates data to inform programmatic decisions and execution, suggesting opportunities for optimization. Organizes and maintains data to support reporting, forecasting, and decision-making.
Ensures coordination on behalf of DHA with subordinate, DHA networks, headquarters, and MTFs.
EDUCATION AND EXPERIENCE
Bachelor’s degree in Public Policy, Data Analytics, Business Administration, Health Administration, or a related field (Master’s degree a plus) and five (five) years of experience supporting federal programs, with a focus on data analysis, process improvement, and administrative coordination.
PHYSICAL DEMANDS
Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
EOE including Disability/Vet
CNI offers a comprehensive benefits package that includes:
Medical
Dental
Vision
401(k)
Family Planning/Fertility Assistance
STD/LTD/Basic Life/AD&D
Legal-Aid Program
Employee Assistance Program (EAP)
Paid Time Off (PTO) – (11) Federal Holidays
Training and Development Opportunities
Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).