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Medical Patient Admin Specialist

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.


The Medical Patient Administration Specialist provides administrative support to the Sheppard AFB. This position provides records management, patient check-in/out duties, as well as communications services while keeping in line with Joint Commissions, Health Insurance Portability and Accountability Act (HIPAA), Infection Control, and Health Service Inspection (HIS) standards.  


Essential duties and responsibilities include the following. Other duties may be assigned.

Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.

Assists customers with patient travel needs to include reviewing guidance, documents, authorizations and vouchers in accordance with applicable regulations and guidance.

Performs general customer service duties to include patient registration, correcting/editing records, assisting with insurance questions, monitoring patient queue, addressing policy/coverage questions and answering calls.

Updates, maintains and researches electronic health record data.

Assists with/routes customer inquiries related to medical referrals.

Monitors and develops presentations related to access to care metrics.

Organizes physical and electronic files.

Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions as the best of own ability.


High school diploma or general education degree (GED) and a minimum of six (6) months’ relevant experience and/or training. Experience must be within the past 24 months in medical records maintenance support or a medical office setting, or equivalent combination of education/experience.


Must have and maintain current Basic Life Support (BLS) certification with either the American Heart Association Basic Life Support or the American Red Cross CPR/BLS (Heart Saver) Course.

This position requires having the following immunizations, with accompanying proof copies of such records, prior to an offer of employment. The responsibility of purchasing these immunizations and/or gathering these records is the responsibility of each interested candidate.

Hepatitis B (3-shot series for immunity)

Measles/Mumps/Rubella (MMR)

Varicella (Chicken Pox)

TB Skin Test with negative results (if positive, proof of negative chest results within the past 12 months)



Must be a fully qualified typist with a minimum of 40 WPM.

Knowledge of Microsoft Office programs i.e. Access, Excel, Word, Outlook (e-mail), and Internet familiarity.

Knowledge of general office practices and procedures.

Knowledge of English grammar, punctuation and spelling.

Skilled at reading comprehension.

Skilled at time management/efficiency.

Ability use sound judgment as to the completeness of documentation in files.

Ability to follow department and agency processes/regulations/laws/best practices.

Ability to maintain files and records.

Ability to follow oral and written instructions.

Ability to prioritize work.

Ability to perform other clerical duties such as filing and answering the phone.

Ability to use general office equipment and to perform basic operations on a computer.

Ability to work effectively, both independently, and in a team environment.


Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-one-one and small group situations to customers, clients, and other employees of the organization.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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