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Change Manager

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.


The Change Manager provides support to the Bureau of Trust Funds Administration (BTFA). This position will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.


Essential duties and responsibilities include the following. Other duties may be assigned.

Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.

Supports the Business Process Re-engineering Team by applying a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

Manages outlining procedures followed by stakeholders.

Supports the design, development, delivery and management of communications.

Manages the Application Verification Testing process used by stakeholders during monthly events as well as Change Request review checklist used to validate Change Request records during formal reviews.

Assesses the change impact by conducting impact analyses, assessing change readiness and identifying key stakeholders.

Leads changes of approach, systems and processes within, which results in staff at all levels of the department retaining “ownership” of processes and seeing them as a positive contribution to their work.

Advises and assesses the impact of transformation projects on service delivery.

Ensures all transformation projects adhere to a strict change control process to minimize any adverse effects to the working environment and its end users.

Provides input, documents requirements and leads the design and delivery of training programs.

Accountable for identifying and managing anticipated resistance.

Defines the scope of the Change Management processes, function, configuration items to be controlled and the information that is to be recorded.

Defines and measures success metrics and monitors change process, supporting change at the management and organizational level.

Takes responsibility, where necessary, for the development of the change programs ensuring best fit for the organization.

Supports the Business Process Re-engineering Team in developing documents, publishing changes and release management standards, plans and procedures, and ensures that these documents are updated as and when appropriate.

Uses the appropriate operating systems, hardware, tools and/or paper documents to maintain the configuration management system, including the configuration management database (CMDB).

Supports organizational design and definition of roles and responsibilities.

Coaches managers and supervisors regarding change implementation.

Defines and measures success metrics and monitors change progress.

Produces schedules of requests for change (RFCs) for managing changes to the live infrastructure.

Provides professional advice to senior management staff and customer organizations on the options and consequences regarding programs of change.

Responsible for aiding in own self-development by being available and receptive to any training made available by the company.

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.


Bachelor's degree and a minimum of five (5) years’ of experience around change management in a business process and training environment.


Change management certification or designation desired


Proficiency in document development with ability to implement a high degree of professional judgment and a clear understanding of the information to be communicated

Excellent creative development skills with ability to quickly comprehend technical information and translate ideas / concepts

Excellent research and analytical skills

Excellent computer skills with proficiency using Microsoft Office Suite (i.e., Outlook, Word, Excel, PowerPoint, etc.)

Ability to respond to requests in a professional, helpful and timely manner

Ability to identify problems and to use sound judgment

Outstanding communication, organization and problem solving skills

Proven ability to manage and prioritize multiple, diverse projects simultaneously

Ability to be flexible, independent and self-motivated


Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.


Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.


Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protects status.


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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