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The Health Communications Consultant provides health communications support and community outreach to US Territories. Health communications topics may include testing, contract tracing, vaccination and healthcare strategies to prevent and mitigate COVID-19. Specific communications support will be in accordance with the needs of the local community and will leverage communication tools and strategies that are successful for the stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Serves as primary point of contact to the assigned US Territories or Affiliated States for their COVID-19 health communications efforts. Able to deploy to the territory to support from the ground.
Assesses communication needs by identifying and understanding stakeholders, messages that need to be communicated, frequency of communications and where appropriate, and how to measure success. Assesses communication preferences of stakeholders and gains an understanding of past efforts and their impact.
Designs health communication resources with effective culturally and linguistically tailored messages and channels based on experience working within the community. Ensures output is 508 compliant where applicable.
Determines targeted outreach channels relevant to the community, in particular for high-risk individuals.
Understands web content and web development best practices; leverages those best practices to develop and design web content to be incorporated into the health departments’ websites for effective communication.
Communicates and collaborates with partners in the local community for needs identification and review of communications. Builds solid relationships.
Develops tailored presentations for community meetings, events and other forums to share information about COVID-19 and emerging threats if needed.
Coordinates with CDC to maintain current knowledge of COVID-19 public health recommendations, considerations and guidance. Turns CDC public health information into relevant communication mechanisms for the local community. Regularly reviews and revises communication materials to reflect up-to-date information.
Completes and submits reports demonstrating progress as requested by the CDC, which may include communication and feedback from US Territories or Associated States, challenges encountered, timeline of planned activities, etc.
Communicates openly and freely with CDC leadership on challenges and recommendations for improvements.
Possesses strong listening skills and is able to collaborate with different stakeholders within the Local Health Department and the CDC to determine the appropriate tools to be used to communicate the determined information and develop the content.
Leverages best practices in both communication strategy and communication.
Possesses excellent oral and written presentation skills and strong writing and editing abilities with great attention to detail. Communicates clearly and effectively in email, reports and outreach. Understands stakeholders of communication and ensures messages are clearly written for the audience.
Able and willing to perform public communications on radio shows with messages that have gone through the necessary approval process by the DOH and/or the CDC.
Actively participates in regular communications with the team of Health Communications Consultants and PM. Provides reports to the PM in the format provided and in the timeframe requested (may be weekly and/or monthly).
Collaborates with the team of Health Communications Consultants to suggest and implement (where applicable) improvements to processes or tools to benefit the initiative and provide the best value for the CDC. Looks for opportunities to leverage work done in other territories.
Able to work independently. Also able to work remotely.
Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
EDUCATION / EXPERIENCE
Minimum degree requirement of a Bachelor’s degree or equivalent combination of education / experience. Experience supporting US Territories in outreach and communications required.
Advanced experience in public health, clinical engagement, community outreach and health communications preferred. Fluency in Spanish and/or French/Creole highly preferred.
CERTIFICATES / LICENSES / REGISTRATION
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Advanced knowledge in the field of public health and/or communications
Ability to consistently exercise discretion and judgment in carrying out numerous duties
Skilled proficiency in the use of Microsoft Office Suite (i.e., Word, Excel, Outlook, etc.)
Ability to work independently, as well as a member of a multidisciplinary team
Exceptional organization skills with ability to effectively manage multiple projects and priorities
Excellent verbal and written communications skills
Exceptional customer service and relationship-building skills
Adept analytical and critical thinking skills
Demonstrated ability to meet deadlines, work independently, stay highly organized, juggle multiple responsibilities, and adjust to new tasks
Ability to travel locally to gather information and meet with stakeholders
Ability to implement a proactive approach to problem-solving
Ability to interact professionally with national, state, and local health department officials, team members, corporate management, and clients of all levels
Demonstrated ability to work under pressure and to meet tight deadlines
Familiarity with health care terminology
Ability to provide background information about the project, answer questions, and provide updates to CDC, CNI project managers, and local health department staff
Fluency in Spanish and/or French/Creole highly preferred.
Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic. May be required to wear safety and personal protective equipment.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!