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Mail Assistant

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.


The Mail Assistant/Courier position provides services related to mail administration and operations for the Program Support Center (PSC) and component agencies within the Department of Health and Human Services (DHHS), as well as to the broader Federal Government. This position performs sorting of outgoing and/or incoming mail using the appropriate sort program or manual distribution. On a rotation basis, performs all of the following duties: loads mail onto automated equipment, culling out items not able to be processed; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed. Runs machine reports, clears jams and contacts maintenance for assistance when required. 


Essential duties and responsibilities include the following.  Other duties may be assigned.

Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.

Picks-up Denver Federal Center customer mail from the local Post Office using Government provided vehicle.

Unloads and prepares incoming mail and parcels for delivery to destination offices. Sorts mail into tubs by buildings, floors and individual mail stop points.

Maintains a current listing of offices by floor and office symbol.

Reads and routes mail that is incompletely and/or incorrectly addressed.

Delivers mail to destination mail points and picks up outgoing mail.

Reroutes outgoing interoffice mail as required.

Prepares outgoing interoffice mail, and loads in Government-provided vehicle.

Picks up outgoing mail and returns outgoing mail to local Post Office using Government provided vehicle.

Receives, records, distributes and dispatches certified, registered, insured, special delivery, Express mail and courier shipments in accordance with USPS regulations and contract courier instructions. 

Prepares outgoing packages for mailing in accordance with USPS regulations and contract instructions.

Maintains mail records as required for accurate postage payment to USPS.

Researches and delivers all incoming USPS mail (all classes) that are improperly addressed to the destination office no more than eight (8) work hours after receipt on Mondays, or days following National Holidays, and in no more than six (6) hours on all other days.


Attends Annual Postal Inspector training regarding the proper way to handle suspicious mail and follows procedures as necessary.     

Monitors meter funds. Notifies Mail Operations Service Director when additional funds are needed. Adds funds to meter after approval.

Ensures that all necessary routine maintenance is performed on all mail handling equipment. i.e., metered mail equipment, typing machines, tape dispensers and any other assigned equipment. The Contractor shall forward any maintenance requests to the Project Officer.

Performs all of the above duties on a non-interference basis with the regular delivery schedule.   

Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. 

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.


High School Diploma or General Education Degree (GED) and three (3) months of related experience and or training, or equivalent combination of education and experience. Experience with Post Office, FedEx and UPS charges, regulations and delivery services preferred.


Driver’s License


Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential

Ability to maintain a positive attitude

Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives

Ability to provide clear directions and respond accordingly to employees

Ability to use all relevant electronic and communication devices


Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-one-one and small group situations to customers, clients and other employees of the organization.


Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume and distance.


Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office/warehouse setting. Regularly required to use hands to finger, handle, or feel.  Regularly required to reach with hands and arms, occasionally above head. Regularly required to twist at the waist, climb and descend stairs while carrying objects. Ability to speak and hear. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Regularly lifts and/or moves up to twenty-five pounds, and occasionally lifts and/or moves up to fifty pounds. Works near moving mechanical parts. Regularly exposed to general office and general office machinery noise. May be exposed to warehouse, truck or forklift noise.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!