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Mail Courier

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.


The Mail Courier position provides services related to mail administration and operations for the Program Support Center (PSC) Mail and Publishing Services and component agencies within the Department of Health and Human Services (DHHS), as well as to the broader Federal Government. This position performs sorting of outgoing and/or incoming mail using the appropriate sort program or manual distribution. On a rotation basis, performs all of the following duties:  loads mail onto automated equipment, culling out items not able to be processed; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers; and stops equipment when distribution run or operation is completed. Runs machine reports, clears jams and contacts maintenance for assistance when required.


Essential duties and responsibilities include the following. Other duties may be assigned.

Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.

Supports daily mailroom operations for all incoming, outgoing and interoffice mail from receipt in central mailroom to distribution for all locations. 

Prepares work area, ensuring all necessary support equipment and materials, including labels, trays and other containers are in place.

Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch, based on knowledge of operating plans, protocols/procedures and dispatch schedules. 

Performs other duties at the instruction of supervisors or expediters, including directions to riffle or verify mail to ensure accuracy in sorting.

May also be required to perform any of the following duties: provides service at public window for non-financial transactions; maintains records of mail; examines balances in advance deposit accounts; and records and bills mail requiring special service.

Provides information and solutions in response to inquiries pertaining to services and customer inquiries. 

Access to databases to retrieve and/or record information such as customer locations, relocating of deliveries and product shipments.

Processes customer shipments and records customer account information accurately.

Responds to routine informational inquiries and service requests through the use of various communication technologies including, but not limited to, telephone calls and emails. 

Follows established safe work methods, procedures and safety precautions while performing all duties.

Performs other duties as assigned.

Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. 

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.


High School Diploma or General Education Degree (GED) and three (3) months related experience and or training, or equivalent combination of education and experience. Experience with Post Office, FedEx and UPS charges, regulations and delivery services.


Driver’s License


Ability to present self in a highly professional manner to others and understand that honesty and ethics are essential

Ability to maintain a positive attitude

Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives

Ability to provide clear directions and respond accordingly to employees

Ability to use all relevant electronic and communication devices


Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-one-one and small group situations to customers, clients and other employees of the organization.


Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume and distance. 


Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.


The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office/warehouse setting. Regularly required to use hands to finger, handle, or feel.  Regularly required to reach with hands and arms, occasionally above head. Regularly required to twist at the waist, climb and descend stairs while carrying objects. Ability to speak and hear. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Regularly lifts and/or moves up to twenty-five pounds, and occasionally lifts and/or moves up to fifty pounds. Works near moving mechanical parts. Regularly exposed to general office and general office machinery noise. May be exposed to warehouse, truck or forklift noise.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!