Senior Program Manager
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The Senior Program Manager - OCC implements, manages and controls all program initiatives in support of the Office of the Comptroller of the Currency (OCC), U.S. Department of the Treasury. This position is responsible for overseeing staff and subcontractor activities to ensure that all project goals and deliverables are accomplished within the prescribed timeframe, budgetary parameters and to the customer’s satisfaction. OCC’s primary mission is to charter, regulate and supervise all national banks and Federal savings associations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Serves as a focal point and provides program management guidance and expert support. Responsible for overall assignment of work, management of personnel, financial budgets, as well as all operations and technical aspects of contract / program requirements.
Responsible for program / project management and quality assurance of deliverables on client engagements. Ensures program goals and objectives are set and that all related program responsibilities / projects are assigned, completed on-time and within budget.
Monitors progress and resolves any identified issues affecting successful project / program completion. Makes certain results are documented.
Proactively manages changes in project scope. Identifies potential crises and devises contingency plans.
Exercises supervisory personnel management responsibilities. Develops program management competencies through training, coaching, and teambuilding. Acts as an advisor providing leadership and guidance to program employees and contractors.
Maintains effective and efficient client working relationships. Performs a variety of complex deliveries. Effectively interfaces with senior customer officials, management and field operations, and assures customer satisfaction.
Responsible for effective communication with Contracting Officer and field operations. Serves as a primary point-of-contact with government contract staff.
Oversees the development and maintenance of project timelines, Work Breakdown Structures (WBS), project dashboards, risk matrices, project forecasts and other project management tools.
Takes a proactive stance to avoid unnecessary risks. Implements risk mitigation methodologies to ensure any program risks are identified, documented, communicated and properly managed. Escalates issues and risks to senior management, as needed, for resolution.
Conducts program reviews and assessments to ensure portfolio of projects is on track. Effectively manages program strategies, fiscal responsibilities and profitability.
Ensures compliance with all contractual and program requirements. Understands and abides by information technology security and Health Insurance Portability and Accountability Act (HIPAA) policies for dealing with Personal Health Information and personally identifiable information (PII).
Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
EDUCATION / EXPERIENCE
Bachelor’s degree and minimum of seven (7) years’ relevant experience in program / project management overseeing large projects; or equivalent combination of education / experience. Four (4) years’ of experience implementing NIST 800-53 standards and three (3) years’ ServiceNow management experience.
CERTIFICATES, LICENSES, REGISTRATION
Project Management Institute (PMI) / Project Management Professional (PMP) Certification preferred
Certified in the Governance of Enterprise IT (CGEIT)
ITIL 4 Foundation certification
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Demonstrated competency in working with a wide range of government departments with diverse business needs, interests, expectations and requirements
Proficient operational knowledge and understanding of federal employment and Service Contract Act (SCA) laws, regulations, policies and procedures
Thorough knowledge and understanding of information technology security and Health Insurance Portability and Accountability Act (HIPAA) policies for dealing with Personal Health Information and personally identifiable information
Advanced knowledge and understanding of improper payment programs, government consulting and the Medicaid and CHIP programs, as well as related coverage and payment rules
Extensive working knowledge of Microsoft Office Suite and project management software programs
Knowledgeable of and skilled in implementing “best-in-class” concepts / principles within the areas of planning, scheduling, budgeting and operations for successful achievement of program objectives
Excellent leadership, capital planning, financial management, cost control, estimating and contract negotiating skills
Ability to manage multiple services and task order projects simultaneously
Ability to make sound, well-informed and objective decisions; perceives the impact and implications of decisions
Ability to prepare, justify and administer program budget and to assess financial conditions
Ability to persuade others to accept recommendations and to negotiate to find mutually acceptable solutions
Ability to organize work, set priorities and determine resource requirements
Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals
Ability to manage and resolve conflicts, grievances, confrontations or disagreements in a constructive manner
Exceptional organization, problem-solving and critical thinking skills
Exceptional customer service and relationship-building skills
Excellent verbal and written communications skills with solid presentation skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
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