Skip to main content

Program Manager

  Return to list of career opportunities

Program Manager


It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.


The Program Manager supports the U.S. Citizenship and Immigration Services National Records Center (NRC) and File Storage Facility (FSF), Records Operations Support Services (ROSS), ASRC Field Services.

The mission of the Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS) is to secure America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship and ensuring the integrity of our immigration system.


Essential duties and responsibilities include the following. Other duties may be assigned.

Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.

Oversees the entire team and serves as the first Point Of Contact for all communications, work and technical direction, or other contract service performance issues. 

Responsible for collaborating, communicating and providing oversight of operations and staff. Works with site leadership to set and enforce daily program objectives. Manages customer satisfaction and maintains contractual accountability.

Responsible for committing all resources needed to perform and monitor performance and corrective actions. Authorizes contract expenditures, approves financial reports/invoices, delivers reporting requirements, drives effective business and workforce management planning and forecasting accuracy.

Responsible for developing, implementing, and actively managing budget/schedule performance and long-term workload forecasts integrated with financials. Employs proactive approach in identifying and recommending new approaches to improve quality, cost and process inefficiencies

Responsible for providing analytical skills to develop complex statistical analysis, cost estimates and analytical reports. Conducts research for special projects and/or to respond timely to Government inquiries. Presents oral briefings to management officials, prepares SOPs and revisions.

Responsible for proactively informing the Government of significant issues, and is able to respond and take corrective action when necessary. Maintains excellent interpersonal communication and organizing skills to coordinate project activities.

Responsible for aiding in own self-development by being available and receptive to any training made available by the company.

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.


Bachelor's Degree in related discipline, Program Management, Business or Public Administration, technical management, Information Systems, Engineering, Finance/Accounting, or related fields. Experience may be considered equivalent if experience demonstrated increased depth and breadth of responsibility. A minimum of (5) years’ of recent (over the last 7 years) overall program/project management experience supporting a program of at least 100 employees. Experience in federal government contracting preferred. Management of projects and/or contracts in excess of $30 million annually or supervision of 200 people or more preferred.


US Citizenship

This position requires possession of or the ability to obtain and maintain a security clearance

Project Management Professional (PMP) certified by the Project Management Institute (PMI) may be used in lieu of the educational requirements

Six Sigma Black Belt certification is required


Experience working for/with the USCIS

Demonstrated competency in working with a wide range of government departments with diverse business needs, interests, expectations and requirements

Skilled proficiency using Microsoft Office Suite (i.e., Word, Excel, Outlook, etc.) and project management software programs

Knowledgeable of and skilled in implementing “best-in-class” concepts / principles within the areas of planning, scheduling, budgeting and operations for successful achievement of program objectives

Excellent leadership, capital planning, financial management, cost control, estimating and contract negotiating skills

Ability to manage multiple services and task order projects simultaneously

Ability to make sound, well informed and objective decisions; perceives the impact and implications of decisions

Ability to prepare, justify and administer program budget and to assess financial conditions

Ability to persuade others to accept recommendations and to negotiate to find mutually acceptable solutions

Ability to organize work, set priorities and determine resource requirements

Excellent supervisory and management skills with ability to recruit, train, mentor and motivate others

Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals

Ability to manage and resolve conflicts, grievances, confrontations or disagreements in a constructive manner

Exceptional organization, problem-solving and critical thinking skills

Exceptional customer service and relationship-building skills

Excellent verbal and written communication skills with solid presentation skills


Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to top management, public groups, and/or boards of directors, groups of managers, clients, customers, and the general public.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!