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IT Service Delivery/SDLC Manager

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IT Service Delivery/SDLC Manager

Job ID R727
Job Location Rockville, MD
Full-Time/Part-Time Full-Time

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.


The IT Software Development Life Cycle (SDLC) Manager provides support to the Office of the Comptroller of the Currency (OCC), U.S. Department of the Treasury. This position manages the performance of service areas and ensures that service levels are achieved. The IT SDLC Manager ensures that a high quality service is provided to all users of the IT system, in accordance with defined policies, procedures and Service Level Agreements.  


Essential duties and responsibilities include the following. Other duties may be assigned.

Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.

Establishes requirements for implementing, maintaining and supporting a standardized SDLC methodology for new system development and production system enhancement, maintenance and disposition activities.

Supports the SDLC framework that identifies the processes and activities necessary to properly plan and manage IT system development and maintenance activities (software/hardware).

Outlines the key components and processes of Service Delivery Lifecycle; plans to outline the transition to Service Delivery across the ITS organization.

Undertakes strategic planning in relation to application system upgrades, new releases and migration to new systems both local and national.

Ensures a responsive service is provided to meet SLA’s including the management of resources and prioritization of workload.

Ensures that systems, processes and methodologies are followed to ensure effective monitoring, control and support of service delivery.


Attends service review meetings; areas covered will include performance reports, service improvements, quality and processes.

Provides specialist professional advice and support throughout customer organizations in relation to the support and development applications.

Analyses, investigates and resolves highly complex IT queries where there are a range of options and guidance may be unavailable or ambiguous.

Responsible for aiding in own self-development by being available and receptive to any training made available by the company.

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.


Bachelor's degree and a minimum of three (3) years’ related experience, or equivalent combination of education / experience. Three (3) years’ experience with ITSM process management model development, cloud experience, SDLC development and ITIL implementation.


ITIL 4 Foundation certification

COBIT Foundation certification


Proficiency in document development with ability to implement a high degree of professional judgment and a clear understanding of the information to be communicated

Excellent creative development skills with ability to quickly comprehend technical information and translate ideas / concepts

Excellent research and analytical skills

Excellent computer skills with proficiency using Microsoft Office Suite (i.e., Outlook, Word, Excel, PowerPoint, etc.)

Ability to respond to requests in a professional, helpful and timely manner

Ability to identify problems and to use sound judgment

Outstanding communication, organization, and problem solving skills

Proven ability to manage and prioritize multiple, diverse projects simultaneously

Ability to be flexible, independent and self-motivated


Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!