Quality Assurance Specialist, USPTO Search Services
The United States Patent and Trademark Office (USPTO) employs the vision of leading the Nation and the world in intellectual property (IP) protection and policy. This goal is driving the USPTO toward the ideal patent and trademark systems for our country and the global economy.
The mission of the USPTO is:
“Fostering innovation, competitiveness and economic growth, domestically and abroad by delivering high quality and timely examination of patent and trademark applications, guiding domestic and international intellectual property policy, and delivering intellectual property information and education worldwide, with a highly-skilled, diverse workforce.”
The Quality Assurance Specialist, USPTO Search Services provides support to the United States Patent and Trademark Office (USPTO) and works with the Program Manager to ensure the smooth functioning and quality of services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions take
Serves as subject matter expert for quality assurance and provides technical quality assurance guidance.
Demonstrates the proven ability to manage a program similar in size and complexity as Search Services.
Works with the Program Manager to ensure smooth functioning of the services required under the contract, addresses operational issues, challenges and implements new processes and procedures.
Maintains a Quality Control Plan (QCP) to ensure that the deliverables meet the quality requirements set forth in the contract.
Responsible for aiding in own self-development by being available and receptive to any training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
Bachelor's degree (or higher) in a science or engineering field. At least two (2) years demonstrated experience in the field, or in a managerial related area, with experience in managing SLA, quality policies, procedures, processes, programs and practices to assure that the team’s continuous performance meets customer requirements. At least two (2) years of patent searching experience preferably including quality assessment of patent searching.
CERTIFICATES / LICENSES / REGISTRATION
Project Management certification is preferred, but not required.
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Strong attention to detail skills to demonstrate accurate, clear, and concise work performance and methods
Strong problem solving and critical thinking skills to identify problems, generate and evaluate alternative solutions, and/or make recommendations
Skilled proficiency in the use of Microsoft Windows and Office programs (i.e. Word, Excel, Outlook, PowerPoint, etc.) with ability to quickly learn and grasp specialized software programs
Initiates improvements and promotes quality standards
Excellent interpersonal skills to mentor, motivate, influence, and coach peers
Strong ability to lead, organize, plan, and make decisions
Ability to communicate, oral and written, to provide periodic status for quality assurance to peers and management
Excellent interpersonal skills to mentor, motivate, influence, and coach peers.
Ability to work in stressful, changing environments, and supports change
Ability to analyze trends and statistics to identify problems and recommend changes to production processes or quality controls for resolution
Ability to work during business hours of 8:00 – 5:00, Eastern Time and supports overtime requirements outside of regular business hours.
Ability to work effectively, both independently and in a team environment
Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.