Program Manager, USPTO Search Services
The United States Patent and Trademark Office (USPTO) employs the vision of leading the Nation and the world in intellectual property (IP) protection and policy. This goal is driving the USPTO toward the ideal patent and trademark systems for our country and the global economy.
The mission of the USPTO is:
“Fostering innovation, competitiveness and economic growth, domestically and abroad by delivering high quality and timely examination of patent and trademark applications, guiding domestic and international intellectual property policy, and delivering intellectual property information and education worldwide, with a highly-skilled, diverse workforce.”
The Program Manager, USPTO Search Services provides support to the United States Patent and Trademark Office (USPTO) and leads the Search Services Team to meet the mission of the USPTO.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Monitors daily work and notifies the Contracting Officer Representative (COR) of any problems and concerns as soon as practical.
Provides program management and project management to all Contractor personnel and all Contractor functions provided for in the contract.
Possesses in-depth knowledge of day-to-day operations, contract requirements and workflow processes.
Responsible for all aspects of the work performed by the Contractor staff.
Ensures the smooth functioning of services required under the contract; which includes, planning, executing and controlling projects as indicated in the requirements.
Acts as the primary point of contact for the CO, COR, and POC and is available during normal business hours (8:00 – 5:00, Eastern Time) and responds to all government inquiries as soon as practical, but no later than 24 business hours.
Chairs and/or facilitates project status meetings typically once per month, or chairs other meetings required with the COR and POCs. Tracks and reports on task progress and processes, documenting meetings, tracking action items and task assignments, etc.
Ensures timely submission of all reports and report changes to the Contractor’s staff to the COR.
Responsible for aiding in own self-development by being available and receptive to any training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
Bachelor's degree and two (2) years related experience and or training, or equivalent combination of education and experience. At least one (1) year experience efficiently managing similar size / type contracts and/or projects. Experience in planning, setting deadlines, assigning responsibilities, leading and directing the work of others and monitoring project completion, as well as, allocating people and resources when necessary.
CERTIFICATES / LICENSES / REGISTRATION
Project Management certification is preferred, but not required.
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Demonstrated competency in working with a wide range of government departments with diverse business needs, interests, expectations and requirements
Skilled proficiency using Microsoft Office Suite (i.e., Word, Excel, Outlook, etc.) and project management software programs
Knowledgeable of and skilled in implementing “best-in-class” concepts / principles within the areas of planning, scheduling, budgeting and operations for successful achievement of program objectives
Excellent leadership, capital planning, financial management, cost control, estimating and contract negotiating skills
Ability to manage multiple services and task order projects simultaneously
Ability to make sound, well informed and objective decisions; perceives the impact and implications of decisions
Ability to prepare, justify and administer program budget and to assess financial conditions
Ability to persuade others to accept recommendations and to negotiate to find mutually acceptable solutions
Ability to organize work, set priorities and determine resource requirements
Excellent supervisory and management skills with ability to recruit, train, mentor and motivate others
Skilled in facilitating teamwork and coordinating efforts for the successful achievement of goals
Ability to manage and resolve conflicts, grievances, confrontations or disagreements in a constructive manner
Exceptional organization, problem-solving and critical thinking skills
Exceptional customer service and relationship-building skills
Excellent verbal and written communication skills with solid presentation skills and ability to write federal contract proposals
Ability to work effectively, both independently and in a team environment
Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.