Administrative Care Coordinator
The Administrative Care Coordinator supports the Nevada Army National Guard (NVARNG), State Surgeon’s Office, and the Deputy State Surgeon. This position performs a variety of administrative and clerical functions in support of ARNG Medical Readiness for 3,500 Soldier’s within the Organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Maintains the confidentiality of patient information in accordance with HIPAA regulations.
Provides administrative support services to include making phone calls, creating and answering emails, medical packet preparation, data entry, soldier tracking and non-medical charting notes.
Tactfully handles all communications with Medical Readiness Non Commission Officers (NCOs) concerning multiple issues involved with the soldier’s medical care and case management. Works closely with other offices within the NVARNG and civilian medical community on related medical issues.
Assists the Medical Case Manager – Non-Clinical to ensure medical records, vaccine records, mobilization jackets, dental records, and any other medical documentation is coded in the system and scanned into the Electronic Health Record throughout the soldier’s service. Finalizes records prior to the soldier’s discharge. Ensures record is filed into the hard copy medical record with a date stamp and operator initials.
Utilizes Government medical modules systems to perform document collection and data entry functions under the direction of the Behavior Health Officer. Government medical systems are Medical Operational Data System (MODS), Medical Electronic Data (for) Care History and Readiness Tracking System (MEDCHART), and Armed Forces Health Longitudinal Technology Application (AHLTA).
Generates correspondence for signature by Government officials for notification to the soldier regarding aspects of their case.
Tracks separation history, pending discharges and physical exams in order to facilitate the transition of the medical records either to another branch, component or the Veteran’s Administration.
Inputs soldier’s medical information into MODS and MEDCHART to include but not limited to immunizations, eye exams, medical warning tags, hearing exams, and dental exams within 72-hours of completion of the medical information event.
Responsible for aiding in own self-development by being available and receptive to any training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
High School Diploma or General Education Degree (GED) and a minimum of one (1) year administrative experience; or equivalent combination of education / experience. Medical office experience preferred.
CERTIFICATES / LICENSES / REGISTRATION
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Operational knowledge of computers with skilled proficiency in the use of Microsoft Office Suite and the ability to quickly grasp customized software systems
Solid organizational skills relevant to carrying out day-to-day responsibilities
Ability to manage multiple projects and priorities and to meet specified deadlines
Proficient in verbal, written and listening skills
Excellent customer service and relationship-building skills
Ability to interact and communicate with all levels of soldiers, military staff and management
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.