The System Administrator provides support to the U.S. Army Communications-Electronics Command Software Engineering Center Enterprise Information Systems Directorate (CECOM SEC-EISD) Legacy Logistics Division, Food Systems Branch. This position is responsible for monitoring, maintaining, and resolving applications/system related to software, hardware, and patches.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Manages servers, which typically involves installing and upgrading the servers, as well as solving any kind of problems with the systems.
Provides essential support for Hitachi SAN Management with data replication; including the configuration of the hardware devices, testing new software and designing the structure of the network.
Monitors the system configuration, including the server event log.
Tests operating system software, networking software and computer hardware. Monitors and develops procedures for backups of servers.
Monitors system performance daily and provides first level service related to hardware and software. This includes, but not limited to providing account maintenance, development, security, and end-user support. Consults with users to identify current operating procedures/issues, and clarifies program objectives.
Encodes, tests, debugs, and installs system applications.
Implements best practices for automation of process and data input/discovery.
Provides technical oversight on a range of applications. Participates in development efforts, and validates effectiveness and quality of system design responses. Ensures documentation of the entire systems life cycle, and supports systems testing activities.
Consults with Information Technology staff to administrate and maintain infrastructure items including firewalls, databases, malware protection software and other processes.
Participates in technical research and development to enable continuing innovation within the infrastructure such as implementation and migration to higher versions.
Collects and maintains detailed and accurate accounts of incidents to analyze performance data related to system error messages, symptoms, and troubleshooting in order to conduct trend analyses.
Adheres to and implements defined operational and service level agreements, procedures and policies.
Develops and maintains office supported end user applications and hardware.
Utilizes tools to effectively troubleshoot and resolve issues for end user applications.
Develops and maintains superior customer service and incident management skills.
Assists with contract management reporting by providing key Performance Metrics and deliverables.
Collaborates with all areas and responsible parties related to the assigned project life cycle to ensure effective project planning, tracking, and overall success (including management, development, systems, testing, training, and other related areas).
Communicates regularly with Supervisors and other stakeholders to review status and plan/coordinate future actions.
Maintains confidentiality and upholds standards for privacy, data integrity, and security. Demonstrates commitment and dedication, integrity, respect, and cooperation.
Supports overtime requirements outside of regular business hours.
Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
EDUCATION / EXPERIENCE
Bachelor's degree in Computer Science, Mathematics, or other Engineering or Technical discipline and minimum years’ relevant experience as listed below, or equivalent combination of education / experience.
Systems Administrator 3 - (degree and five (5) years’ experience) - Minimum of IAT level two accreditation. Minimum of five years of experience with Windows Server administration.
Systems Administrator 2 - (degree and three (3) years’ experience)- Minimum of IAT level one accreditation. Minimum of two years of experience with Windows Server administration.
CERTIFICATES / LICENSES / REGISTRATION
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Knowledge of TCP/IP, information security/authorization profiles, or system administration of Unix or Windows networks/systems
Proficient working knowledge of systems administration processes and the hardware and software components within the Product Data Systems environments
Knowledge and understanding of the tools, concepts, practices and procedures of security incident management, threat intelligence and continuous monitoring
Ability to write and utilize scripts for task automattion
Ability to troubleshoot basic computer hardware / software installations and issues
Ability to administer highly reliable systems solutions for delivering required business capabilities
Ability to resourcefully utilize available tools and resources to resolve issues
Effective verbal and written communication skills with solid reporting skills
Ability to clearly and concisely communicate / explain technical information to a broad range of people with varying levels of technical expertise
Excellent customer service skills with ability to use tact in handling difficult individuals and/or situations
Detail-oriented with proven analytical and problem-solving skills
Ability to manage multiple projects and priorities as well as to meet specified deadlines
Ability to effectively work both individually and in a team environment
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
SPECIAL PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.