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400

Washington - DC

User Support Technician I

Full-Time

The User Support Technician I provides technical support for the Federal Aviation Administration (FAA) by assessing and troubleshooting computer user support problems such as password resets, desktop issues and specialized applications problems.  This position works within a team and serves as an initial point of contact for troubleshooting personal computer (PC) hardware, software and printer problems.

location: 
Washington, Washington, DC

User Support Technician II

Full-Time

The User Support Technician II supports the Federal Aviation Administration (FAA) by providing phone and in-person support and is the initial point of contact for troubleshooting personal computer (PC) hardware/software and printer problems. This position works within a team and remotely works on computer equipment using authorized remote control tools and software while closely following national and local policies and procedures.

location: 
Washington, Washington, DC