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Administrative Support II

Administrative Support II

Job ID 5552
Job Location Rockville - MD
Full-Time/Part-Time Full-Time

The Administrative Support II provides general administrative services in support of the Food and Drug Administration (FDA), Office of Regulatory Affairs (ORA), Office of Training, Education and Development (OTED). This position performs a variety of routine and non-routine tasks.  Work assignments may involve the handling of sensitive or confidential information, which requires the ability to apply a high level of discretion. 



Essential duties and responsibilities include the following.  Other duties may be assigned.


Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.


Assists in the planning, organizing and completing of a wide variety of clerical and administrative program activities. 


Responsible for data entry, filing, typing, and reproduction of documents, scheduling appointments and issuing calendar invitations.


Provides OTED assistance with position description changes


Sends and receives routine communications. Responds to inquiries and information requests in an efficient manner.  Routes requests to appropriate Points of Contact (POCs), and helps to resolve issues as needed. 


Prepares a variety of documents such as informational emails, memos, forms, letters, reports and spreadsheets.  Ensures documents conform to CFSAN instructions.  Reviews documents for accuracy prior to distribution.


Assist with the completion of training registration and funding memos for FDA staff and state partners.


Maintains records management systems, as well as any required hard copy file systems.  Performs a variety of related tasks such as classifying, indexing, filing, storing and retrieving of material.  


Responsible for aiding in own self-development by being available and receptive to all training made available by the company.


Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. 


Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers.  Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources.  Will immediately correct any unsafe conditions to the best of own ability.



Associate’s degree and a minimum of four (4) years relevant experience; or equivalent combination of education / experience. 





Operational knowledge of standard office practices and procedures

Basic knowledge of research methodologies, chemistry or biology

Proficient in the use of standard office equipment such as computers, copiers, fax machines, telephone systems and office automation systems

Skilled proficiency in the use of Microsoft Office programs (i.e., SharePoint, Word, Excel, Outlook, PowerPoint, etc.) 

Ability to compose correspondence from draft to final version, both electronic and hard copy

Knowledgeable and proficient in the use of the English language as to professional business grammar, spelling, punctuation and capitalization in the preparation of correspondence, reports and presentations

Working knowledge of business records management and filing processes

Excellent verbal and written communications skills

Excellent customer service skills with ability to represent company in a positive and competent manner

Solid organization skills relevant to carrying out day-to-day responsibilities with ability to manage multiple priorities

Extremely detail-oriented with ability to quickly grasp business needs and issues

Ability to work both independently and in a team environment toward the successful achievement of goals



Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.



Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.



Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.